Archive for May, 2008
Monday, May 26th, 2008
As a corporate perk or extra benefit to your employees, the last thing an employee discount program should be is frustrating. In fact, this benefit should be easy to find, easy to use and full of savings opportunities. PerkSpot strives to optimize all of these areas for its clients without losing sight of how customer service can either make or break an employee’s experience with the discount program.
PerkSpot goes above and beyond typical customer service responsibilities by actually following up with its users on a variety of issues. This means either calling or sending an email to the employee to confirm the issue’s resolution or to continue resolving the existing issue. Past examples have included: confirming the delivery of various products, ensuring certain discounts are applied, confirming users are able to access PerkSpot from a variety of different locations and computers, etc.
PerkSpot’s customer service line is open during normal business hours, and representatives are constantly monitored to ensure quality. Furthermore, every email to PerkSpot receives a non-automated response within 24 hours, and receiving responses with 1-2 hours is the norm.
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Saturday, May 17th, 2008
In today’s economy, it is increasingly important for human resource professionals to help employees achieve financial stability through benefit options. Voluntary benefits like group home and auto insurance and legal insurance are important perks that can help ease employee financial burden. According to the 2007 MetLife Study of Employee Benefit Trends:
The value of voluntary benefits to employees — flexibility, convenient payment through payroll deduction, quality vendors, and better group rates — may offset any potential concerns they may have about paying most or all of the costs.
PerkSpot helps human resource departments meet the financial needs of their employees. PerkSpot creates a customized discount program for each client that includes group home and auto insurance, pet insurance, and legal insurance. PerkSpot obtains even deeper discounts on these services when the employee uses the payroll deduction option. Giving employees various perks and new options for voluntary benefits can help them achieve financial success.
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Friday, May 9th, 2008
Does your current employee discount program include local merchant discounts? Examples include the local florist, barber, dry cleaner, pet sitter, etc. Most employee discount programs have several national merchant discounts that are typically redeemable online. However, a strong offering of local perks in your community can be just as valuable as the national merchant discounts as they give employees a local option, a discount they can redeem in-store, and a chance to support the local community. PerkSpot takes suggestions from employees and human resource professionals on local discounts they would like to see and seeks to build robust local merchant offerings that are truly exclusive to PerkSpot and the corporation. This focus on the local community is what employees can expect from PerkSpot.
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Saturday, May 3rd, 2008
Effectively educating employees about their benefit options allows employees to receive the most value. Each employee seeks information about their benefits in different ways. That is why it is important to create a benefit communication plan that is simple and personal but also caters to all employees. Different education methods include the traditional “Big Envelope” of printed materials, education seminars, intranet postings and informational emails.
PerkSpot helps employers complement their benefit communication plan with an effective online resource. Did you know that 51% of employers offer a benefits website where employees can access information and/or enroll in benefits programs? (1) PerkSpot customizes online employee discount programs to easily integrate into the employer’s benefits website. This helps HR professionals expand benefit communications from the traditional printed materials to include online methods that can be easily accessed all year long.
1. -The 2007 MetLife Study of Employee Benefit Trends
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