posted on: May 26, 2008
As a corporate perk or extra benefit to your employees, the last thing an employee discount program should be is frustrating. In fact, this benefit should be easy to find, easy to use and full of savings opportunities. PerkSpot strives to optimize all of these areas for its clients without losing sight of how customer service can either make or break an employee’s experience with the discount program.
PerkSpot goes above and beyond typical customer service responsibilities by actually following up with its users on a variety of issues. This means either calling or sending an email to the employee to confirm the issue’s resolution or to continue resolving the existing issue. Past examples have included: confirming the delivery of various products, ensuring certain discounts are applied, confirming users are able to access PerkSpot from a variety of different locations and computers, etc.
PerkSpot’s customer service line is open during normal business hours, and representatives are constantly monitored to ensure quality. Furthermore, every email to PerkSpot receives a non-automated response within 24 hours, and receiving responses with 1-2 hours is the norm.