Employee Engagement Archives

Constructing Hybrid Communication Streams that Work

Max Goldenberg January 12, 2023

Hybrid workplaces have come with a host of benefits, but these new methods of organization have also led to new challenges. One of the most prevalent issues faced by evolving hybrid companies is the opening of new avenues of communication. When a hybrid worker has to sort through videoconferencing, email, slack, and in-person meetings, it can easily become overwhelming. Doubly so if different information streams are delivering inconsistent information!

In-person meetings are a great way to deliver important information and boost social cohesion in the workplace. Conversely, if teams that collaborate are in the office on different days, videoconferencing meetings might occur despite being physically available.

This opens up additional unnecessary communication streams that can contribute to overwhelming an employee. Additionally, if flexibility is a key aspect of your hybrid model, you may develop a culture of workplace proximity bias. Employees who frequently come in and hold face-to-face conversations can be prioritized in the flow of information and favor. These problems should not be taken lightly, poor communication and preferential bias can easily cause inefficiency within the organization.

Hybrid Communication Solutions

So how can communication be effectively managed in a hybrid environment? The absolute most important thing to do in the evolving hybrid workplace is to act with intentionality. Pay attention to not just what employees are communicating, but also how they are communicating; especially if teams or individuals are closely collaborating, it’s vital to take the initiative and organize scheduling efforts so that closely affiliated co-workers are in the office at the same time, cutting down on the number of open communication channels.

This is also an area where Human Resources can really step in and be a big help. HR check-ins are important for taking the pulse of employees in general. In the hybrid era they can be extra important. Some effective simple solutions include organized collaboration and clear channels of communication. If one employee prefers acting on emails and another prefers in-person discussion, HR might serve both to remind others to communicate over e-mail when sending information digitally while encouraging relevant teams to come into the office for in-person collaboration on one specific day.

Flexibility Vs. Communicative Efficiency

One of, if not the most serious problem facing hybrid communication structures is the seemingly direct conflict of allowing employees flexible work-from-home schedules against the need to have employees in the office on the same days to cut down the number of open streams of communication. While it can be a challenge to get employees to come in when they have control, it’s possible.

To encourage employees to come in on certain dates, consider hosting in-person events that coincide. These can be anything from a simple happy hour at the end of the work day to a yoga class. What matters is that these events are clearly communicated to employees as an incentive to come into the office. Plus, unique events like these are a fantastic and often inexpensive way of boosting morale! It’s easy to give workers a fun incentive to build their schedule around. You’ll be able to retain a high level of employee flexibility while making sure collaborators are in the office at the same time.

While communication management has certainly become more challenging in the hybrid era, the new difficulties it poses are far from insurmountable. And even the challenges it does provide are significantly outweighed by the benefits, in flexibility and work-life balance among others. Through intentional action and providing incentives that direct employees into the office intelligently, you can cut down on the ballooning amount of communication channels available to employees and, in doing so, curb sensations of being overwhelmed before they even start. An easier way to provide employee stress solutions is through helping their financial security – an ask that PerkSpot can help with, if you’re interested in scheduling a demo to hear how we can save employees money and help promote positive internal culture.

5 Questions Answered About Employee Discount Programs

Courtney Shipshock January 4, 2023

One of the benefits that has gained traction in the recent decades is employee discounts. It’s a great way for employers to contribute to their team’s financial wellness and it helps employees save on the things that matter most. Whether your company manages their discounts in-house, relies on seasonal promotions, or doesn’t provide discounts at all, an employee discount program is a simple way to improve your employee experience. But how do you get started? Which discounts do you provide? There are a lot of questions when it comes to employee discount programs and we are here to provide you with answers!

What Is An Employee Discount Program?

An employee discount program is a marketplace of exclusive discounts, negotiated by our team of experts, from top brands and local businesses. Employees can access their discounts through their discount portal and browse deals or search by brand or category. They can also discover curated and personalized discounts relevant to their interests, and enjoy savings on a variety of products and services. PerkSpot’s program drives financial wellness for your employees, putting money back into their pockets.

How Often Are New Discounts Added For Employees?

PerkSpot negotiates directly with top brands to secure leading offers everyday. We are constantly adding new ways to save from local establishments to big-name nationwide brands. Not only that, but employees have the opportunity to suggest their favorite businesses and we will do our best to secure an exclusive offer!

What Management Is Needed To Keep The Program Up To Date?

We handle the management of your discount program. Your perks and discounts will be up and running in a matter of days. We’ll help with custom branding tailored to your unique organization and a built-in employee communication plan. Additionally, our team of client success managers are here to help you with anything you need. We help devise engagement strategies, create marketing materials, and more.

What If Employees Have Questions or Run Into Issues?

Our customer support team is always available to help your employees with any questions. We are dedicated to making their experience smooth and problem-free.

How Much Does It Cost Per Year To Provide An Employee Discount Program?

PerkSpot is a cost-free program. With 25+ savings categories, there are endless opportunities to save with no hidden fees.

Providing employees with impactful discounts is the quickest, easiest way to contribute to your team’s financial wellness. With a discount program like PerkSpot, you not only are able to provide unbeatable savings, but you have a program that does the work for you. Start your team’s savings journey today!

5 Trending Benefits To Implement In 2023

Courtney Shipshock December 19, 2022

Benefits are always evolving and adapting, especially with new generations joining the workforce and work environments becoming more flexible. Whether it’s the option to work remotely or commuter benefits, there are endless ways to help your employees feel valued. With the new year right around the corner, it’s the perfect time to consider what benefits you’ll be providing employees in the upcoming months.

To make things easier, we’ve laid out a list of the benefits employees are looking for out of their current or future employer!

1. Financial Wellness Contributions

With record high inflation rates in the past year, employees have been challenged financially to keep up. To mitigate the effects, it will be crucial to provide benefits that help your employees stretch their paycheck. Luckily, there are plenty of ways to provide financial value to your team. A few examples include financial reimbursements 401(K) contributions, a flexible spending account, financial planning and coaching, and implementing or upgrading your employee discount program.

2. Voluntary Benefits

Healthcare costs only continue to increase causing employees and their families added stress. A few of the trending voluntary benefits that companies are taking advantage of are accident insurance, critical illness, hospital indemnity insurance, disability insurance, life insurance, identity theft protection, and pet insurance. By including these benefits at no-cost to employees, it’s a great way to provide protection and security.

3. Family Planning Support

According to Mercer data, 70% of employers are already offering or planning to offer parental leave in 2023. Additionally, 53% are providing or planning to provide paid adoption leave. Not only that, but companies are starting to provide surrogacy benefits, fertility treatment coverage, on-site or backup childcare options, and extended leave for both parents.

4. Mental Health Benefits

With the recent pandemic, increased inflation, and a rise in layoffs, employees have been not only challenged physically but also mentally. Now is a great opportunity to add or improve your benefits around well-being. A few examples you can provide include online resources like classes or apps, employee assistance programs, employee training and workshops, and discounted therapy access.

5. Unique, Outside The Box Perks

Employers across the nation are starting to implement fun, exciting benefits that employees are loving. Whether it’s extended time off for holidays, volunteering days, unlimited PTO, lunch stipends, pet-friendly workspaces, or home-office contributions, there are plenty of ways to increase employee engagement with new perks.

When it comes to employee benefits, there are plenty of opportunities available to help your employees feel valued. Ready to get started today with a financial benefit that helps employees save on the things that matter most? Sign up for a demo and provide your team with exclusive access in a matter of days.

How to Handle Workplace Bullying

Max Goldenberg November 17, 2022

Today’s modern, dynamic, rapidly-moving workplace comes with many advantages. We benefit from agile organizational structures with an atmosphere where anyone can shine. Or, at least, that’s what we like to say. And while these benefits make a big difference in employee’s lives, the changing modern workplace has also changed what bullying looks like, transforming it from open abuse of power into something that tends to be quieter, manipulative, and more insidious.

With open-faced bullying seen as totally unacceptable, workplace bullying often instead takes the form of competitive employees defaming others, attempting to manufacture situations where they’ll look like the hero. For example, a common tactic employed by this kind of toxic personality is to claim credit for co-worker’s key deliverables. Then, they’ll use those same deliverables as evidence of why they’re a better performer than their ‘target’. When conflicts invariably spring up from these lies, if management isn’t careful, workplace bullies will tend to have the edge in the ‘he-said, she-said’ conflict due to focusing more on telling executives about the work ‘they’ did rather than actually doing the work.

Handling Office Conflict Responsibly

Needless to say, workplace bullies can destroy a team’s cohesion and productivity, and it’s essential for leadership to detect and remove these kinds of people ASAP before they can gain power in the office. That being said, rushing to fire someone who exhibits bullying behavior is not always the correct move! There are a range of reasons why an employee might engage in bullying; including personal insecurities or even mental illness.

While stopping bullying is critical, it’s also important to understand motivation for an effective response. That might include sensitivity training sessions, a recommendation to see a therapist, or simply termination from the company. As a leader, it will ultimately fall on you to decide which approach is right for your situation.

Common Patterns of Workplace Bullies

It’s also important not to misconstrue or hastily judge the situation. Behaviors that appear to be rooted in bullying may in fact stem from deeper, institutional issues within the organization, such as cruel or over-competitive traditions. To help distinguish, here are some common patterns of legitimate bullies in the workplace:

Consistently redirecting conversations about team efforts to focus exclusively on their personal contribution
Displaying a lack of empathy or care for the feelings or workload of others
Highly judgemental, and willing to delay or jeopardize projects over minor personal issues
Takes poorly to any kind of criticism, even constructive criticism, often viewing it as insulting

How To Document and Report Conflict

These traits all but guarantee someone is a bad fit for any workplace. If you start to notice them, there’s a real chance that you have a workplace bully on your hands! And if you’re an employee stuck in a situation with a bullying co-worker or even boss, make sure to document a pattern of behavior before presenting to Human Resources. Not only will it help you construct a case, but also allow you to examine your relationship with your co-worker. A detached perspective will help you understand if it’s actually a case of workplace bullying or something else entirely. No matter the case, your office will feel the positive impact of removing toxic influences. And you might be surprised how fast things change when you take action!

Check out PerkSpot’s Five Focus Areas for Building a Better Workplace for more advice on building healthy, sustainable long-term culture at your organization.

4 Key Strategies to Boost Your Employee Experience

Contributing Author November 9, 2022

Businesses in the United States lose productivity worth about $300 billion a year due to disengaged workers.

But the good news is that you can increase employee engagement by boosting employee experience. Employees who have a positive experience are likely to be more engaged than those with a negative experience. And creating a positive experience is simple. Let’s take a look at how you can do it.

1. Improve Internal Communication

Ask any HR expert- strong internal communication in the workplace is a huge factor in the employee experience.

Effective communication leads to better collaboration which helps develop employee relationships. It boosts the morale, engagement, satisfaction, and productivity of your employees. Plus, increased communication in the workplace promotes a sense of community and creates cohesion in the organization. This is especially important in a remote or hybrid work environment.

Start by making your workplace a safe space where employees can share accomplishments in their personal and professional lives.

Here are a few other tips to open communication lines:

Schedule regular 1:1 sessions. Use this time to learn about any concerns they may have before they turn into bigger problems. It’s also a great time to address their happiness at work.
Schedule weekly team meetings as well. It helps members know what others in the team are working on and find opportunities to collaborate. Members can share any setbacks they may be experiencing and get help from teammates.
Always give the ‘why’ behind every action you take. It helps create a more transparent atmosphere.
Give constructive feedback. Instead of criticizing, help them learn from their mistakes. This can boost the morale of your employees, which would otherwise drop if you keep criticizing them.
Use communication channels to openly recognize employees’ contributions. It’s a great way to motivate them as they’ll see their work being recognized.

2. Act on Feedback

Collecting feedback to understand your employees’ job satisfaction and assess the dynamics of the workplace is great.

But do you act on this feedback? If not, you’re losing out, and this inaction can make employees lose trust in you. They are likely to stop giving feedback if they feel unheard. To build employee confidence, first ensure your feedback surveys are anonymous.

This will empower employees to be candid about the issues affecting them in the workplace, and help you implement the changes they want to see.

Once you collect the feedback, communicate your action plan in relation to the issues they raise. If, for instance, your sales and marketing team raised an issue on inefficiency in lead generation, highlight the growth software you’ve adopted in response to this feedback. It’ll go a long way in improving employee experience.

3. Create Growth Opportunities

About 22% of employees cited ‘career issues’ as the number one reason they left their jobs in 2021, largely seeking opportunities for growth and promotion. This concern even comes ahead of other major issues like work-life balance.

Image via Work Institute

This means having opportunities for growth in the workplace can keep your employees happy and content. It’s one of the main ways to boost employee experience in your company.

Good growth opportunities should:

Be accessible to all employees
Cater to the different experience levels and needs of your employees
Center around short-term and long-term objectives

Instead of hiring externally for leadership positions, promote your employees. Empower them to qualify for these promotions by helping them expand their skills. You can:

Use the online course creation platforms to create job-specific training. This Thinkific review can get you started
Create mentorship programs
Help employees expand their skills through cross-training and stretch assignments
Create leadership development programs
Set up a tuition reimbursement program. Or if you’re looking to control business spending, encourage them to take up massive open online courses (MOOCs)

Discuss long-term career goals with each employee and create a development plan that gets them there.

4. Create a Strong Company Culture

Company culture encompasses what’s acceptable and applauded in your organization. It’s what the company stands for and the key values that define the organization.

Positive work culture creates an environment where employees are happy to be with each other, committed to the company goals, and engaged in their work.

Create policies that curb barriers to positive company culture, such as:

Uniform framework for annual reviews
Diversity and inclusion policies
Adopting remote and hybrid communication tools and policies
Flexible working hours and leave policies to improve work-life balance
Placing a cap on the number of work hours to ensure workload management

You can make a video collage that demonstrates the mission, goals, and values your company holds dear. Using this or a similar tool in your onboarding process can help get new employees accustomed to the tone of your work environment from the get-go.

What Next?

It’s time to put these strategies into action to boost your employee experience.

Start by leveling up communication in your organization. It’ll make it easy for employees to build workplace relationships.

Additionally, implement the right changes by paying attention to employee feedback.

Finally, create an environment your employees want to stay and work in by opening up growth opportunities and building a positive company culture.

Once you put these into practice, you’re sure to experience higher employee productivity and retention rates!

Contributor Profile:

Gaurav Sharma is the founder and CEO of Attrock, a results-driven digital marketing company. He regularly contributes to top publications such as HuffPost, Adweek, Business 2 Community, TechCrunch, and more. Connect on Socials: Twitter, LinkedIn

Two Major Signs of Micromanagement

Max Goldenberg September 8, 2022

The dreaded micromanager is the bane of any productive workspace. We’ve all been there – the manager who needs to be CC’d on every email. The boss who demands reports so often that you can’t get any real work done. Even the coworker who nit-picks everything you do. It’s no secret that micromanagement in all its forms is one of the biggest contributors to employee disengagement and ‘quiet quitting’; a 2014 survey from Accountemps reported that 59% of employees have worked for or with a micromanager, and the percent of workers who reported micromanagement hurting their morale – 68% – has only gone up in recent years, with a recent survey from Trinity Solutions reporting a whopping 85% of respondents citing micromanagement as a personal morale-killer.

Micromanagement is both one of the most common and most bothersome of workplace ills because it is difficult to identify, and even more difficult to adequately address. But the first step of handling micromanagement is to recognize what’s going on, and to differentiate micromanagement from attentive management! Below are some common traits of micromanagement that can help you identify it at your workplace.

Excessive Amounts of Reporting

Reporting is a crucial part of understanding and improving campaigns. Still, a manager who requests excessive reports on projects can serve as more of a detriment than an incentive. Daily check-ins on the same task, for instance, tend to increase stress and decrease productivity. If a manager is hanging over their shoulder, it’ll leave employees thinking more about their check-in meeting than the project itself. An organized routine for project check-ins on a weekly or biweekly basis can go a long way in cutting down micromanagement.

Hyper-Focus on Details at the Wider Project’s Expense

Detail-oriented management is a great trait, especially for managers who need to oversee complex projects with many moving parts. But sometimes, a focus on detail can slip into minutia, where workers start spending unproductive time addressing minor details at the manager’s request. It can be tricky to differentiate between detail-oriented style and genuine micromanagement, so to tell the difference try asking yourself: “Is this feedback rooted in industry best practice, or is it a personal preference?” When small details are being changed, backed up by data that shows it’ll improve the project, then you have an attentive manager; but if small details are being regularly changed for no clear reason other than personal preferences, you may have a micromanager on your hands.

The best way to deal with micromanagement is to help your manager realize that they don’t need to. Every worker is an individual who handles tasks in a unique way. Encourage them to be open to employees trying tasks in new ways, rather than always having to get their way. Personal solutions founded on good, mutual communication are the best solution to micromanagement, as they are for a great number of major HR stressors – take it from the personalized benefits experts! Discount programs like PerkSpot only work due to providing meaningful, individual solutions – the kind that you should be encouraging micromanagers to take, rather than zooming in on the little things.

How to Boost Employee Morale in a WFH Environment

Contributing Author August 31, 2022

The workplace is changing. If you are running a business, you probably know this too well. Today, many organizations are doing away with the traditional office – in favor of a remote environment. In recent years this trend has accelerated, 52% of global employees now work remotely at least once a week. It’s not hard to see why. Remote workers don’t have to worry about costs of commuting or delays due to travel disruptions. Businesses can save money by renting small office spaces, meaning they can focus funds on growth. With the right technology and an application of integrations, a remote worker can be just as effective as an in-office counterpart; as long as you pay attention to their morale.

But despite these benefits, remote work isn’t always a walk in the park. Remote workers can feel isolated socially, and if you’re not careful, people can feel out of the loop. It all negatively impacts the morale of employees. But it doesn’t have to be this way. Here are some simple ways to boost the morale of your remote employees.

Check in On Your Team

It’s easy for workers to feel a disconnect remotely. In a traditional office environment, leaders will get many opportunities to spend time with team members. Employees must trust leaders and vice versa. Regular meetings provide useful opportunities for teams to get to know leaders.

But in the remote environment, ensuring contact is harder. If leaders don’t work hard to ensure communication, there will be a lack of coherence within teams. But what can be done to avoid this problem?

Ensuring regular meetings is a good first step. Try to find a time that fits with the schedule of all members to avoid creating frustration. Ultimately, you want communication to be as natural as possible. That’s why it’s a good idea to prioritize video calling over audio calls, as this offers more common face-to-face communication.

It’s best to choose work from home tools that have a track record of reliability, especially for communication purposes. You can’t ensure solid dialogue if your phone keeps dropping calls.

Make Mental Health a Priority

The topic of mental health in the workplace has been given more and more attention in recent years. Today, people are less reluctant to talk about their problems and more willing to seek help. But despite this, studies have shown that nearly 1 in 4 workers meet the criteria for ‘clinically relevant symptoms’ of anxiety and depression.

In the remote work environment, these problems are only exacerbated. What’s more, people are more reluctant to come forward to talk about their problems. So, what’s the solution? Start by leveraging emotional intelligence.

Alongside group calls, it’s useful to hold regular one-to-one sessions with members. By doing so, you can offer the chance for workers to express their issues in a confidential, judgment-free environment.

To provide better support in sessions, it’s a good idea to take note of what employees are saying. Otter AI is a good option if you’d rather transcribe notes (although there are some Otter AI app alternatives if you’re looking to save money).

So, if you haven’t already, get in touch with workers and organize some drop-in sessions.

Take Regular Breaks

A key element of working in a standard work environment is a daily schedule. Loss of routine is one of the reasons that many remote workers struggle. Many remote employees overlook a fundamental element of working: taking a break.

The idea of employees doing more work might seem appealing to some (cold-hearted) team leaders, but breaks are necessary. Without taking the occasional rest, workers risk being burnt out. Ensure you encourage your team to step away from the screen and take time for themselves.

Additionally, why not set up a virtual break-out room that employees can join on their breaks? Regular chats are a great way for workers to bond and feel part of a team. By encouraging breaks, your workers will feel more rested; you’ll notice a boost in motivation. It’s a win-win!

Have a Virtual Night Out

Not everyone likes the idea of spending a night out at work. But there is no denying the importance of social events in terms of teamwork and morale. Sharing drinks with your team can be a great way of recognizing successes and building stronger bonds. But how do you replicate this experience when your team is remote?

There’s no denying that virtual festivities are harder to orchestrate. There’s a good chance that you have workers spread across the globe. This means you will have to work across time zones to find a time that works for everyone. Obviously, standard activities like going for a meal aren’t possible, so you have to think creatively.

But if you keep these factors in mind, you can have a fun virtual night out. Here are a few fun activities that you can try out:

Share Drinks – This is probably the simplest solution. While you can’t go to a bar, you can all gather in a conference call and share a drink together.

Cook Together – Again, you can’t go out for a meal, so why not share one together? You can even all work on the same recipe and then share the results of your work!

Start a Book Club – Not everyone likes reading. But for those that do, a book club can be a great way to bond over a shared interest. If reading isn’t an interest, why not all agree on a movie to watch together?

Adapting Is Key

The switch to remote work can be a learning curve. Don’t worry if it takes time to adjust to this different environment. You will need to be flexible with time zones and even schedules.

To keep morale high, you need to put communication at the heart of everything you do. By adapting to new technologies and putting workers’ needs first, you’ll have a happy and productive workforce. With the right approach, your business can out-compete your rivals. So make sure you’re getting the most out of remote working!

This guest post was authored by Grace Lau.

Grace Lau is the Director of Growth Content at Dialpad, an AI-powered cloud mutlichannel call center platform for better and easier team collaboration. She has over 10 years of experience in content writing and strategy. Currently, she is responsible for leading branded and editorial content strategies, partnering with SEO and Ops teams to build and nurture content. Grace Lau also published articles for domains such as Tapfiliate and Easy Affiliate.

Scaling Your Culture While Keeping Employees Engaged

Max Goldenberg July 27, 2022

When your organization is growing fast, it’s an exciting thing! New clients, new opportunities, new employees – and often new culture brought with them as your organization adapts. But fast-paced growth also comes with its own set of unique challenges; as organizations become bigger and more difficult to manage, more apathetic employees can easily dilute an energetic company culture, tanking employee engagement – and morale with it. Keeping an increasingly large roster of unique employees actively engaged in company culture is a huge challenge. For a growing enterprise, strong, positive cultures are vital for productivity and retention; so you’ll have to tackle the daunting task of scaling culture.

Bring New Employees Into The Conversation

Organizations of any size, even those with codified values, are filled with unspoken norms. These small quirks and daily standards can’t be communicated in onboardings, but they form the most basic building-block of culture. It’s essential that new employees feel a part of these minor daily routines! An excellent way of achieving this is through a monthly meeting where newer employees can discuss the company’s culture. Alternatively, you can assign newer employees a veteran buddy to talk candidly about your ins and outs.

Use Benefits Levers To Provide A Universally Attractive Foundation

Certain traditions, such as monthly gatherings of all staff, may become logistically unfeasible as your organization grows. To replace them, you can leverage digital tools to instead offer benefits with universal appeal. While attractive benefits are no replacement for bottom-up culture, using levers like PerkSpot’s discount program can help engage growing cultures by giving new employees attractive reasons to approach the office with the same enthusiasm of their veteran colleagues.

Be Flexible to New Quirks

With any influx of new employees, or even just a growing scope of your enterprise, it’s important to remember that the organization is never going to be exactly the same as it was – and that’s okay. Scaling your culture is the perfect time to codify your organization’s core values. You’ve got the unique chance now to really identify what makes your culture strong and successful. These core values should be your guiding torch to handling company-wide decisions and day-to-day interactions alike. With confidence in your example-setting, you can help maintain your organization’s positive cultural traits while also allowing new employees to add a piece of their own to the tapestry of your workspace.

Find Ways For Leadership To Engage Organically

It’s true that it’s a bit more difficult to do water-cooler talk over Zoom. Still, whether remote or in-person, it’s important that your organization’s leadership is accessible and engaged. Encouraging lower-pressure get-togethers, lunches, or similar events for teams or individual offices creates an environment where teams and leadership can come closer together. It’s also the perfect setting to reinforce a positive organizational culture!

Growing any organization is an exciting and fast-paced time to be involved, but it’s also a high-pressure environment. While one side of ensuring employee engagement is to provide enjoyable interaction opportunities, the other is to prevent burnout and disengagement through proper support and resources. As long as you can supply both sides of that equation to your employees, old and new, you’ll find any sort of cultural transition a breeze.

The Importance of Trust in The Workplace

Courtney Shipshock July 21, 2022

The relationship between employees and their managers is often a complex one. With different working styles, communication preferences, and work environments there can oftentimes be disagreements. In addition to the already existing responsibilities as a leader, how do you create an environment where employees feel inspired and engaged? It all comes down to trust. When there is mutual trust, there is increased empowerment, more open communication, and higher success of employees. So, how do you show your employees you trust them?

What is Trust?

Trust can look a lot of different ways in the workplace. It’s when a manager feels that they can count on their team to meet their responsibilities and be honest in their progress. It’s allowing for flexibility and letting teammates work where they are most comfortable whether it’s remote or in the office. Trust in the workplace means your employees enjoy a culture of honesty, psychological safety, and mutual respect. In addition, it’s being able to predict that someone will act in specific ways and be dependable.

How To Build Trust

Building trust can be easier said than done. For example, statistics show that people trust each other less today than they did 40 years ago. With it being difficult to achieve, how do you find success with your employees? We’ve laid out a few tips.

Listen Frequently

When your employees feel empowered to have their ideas be heard, they will be more willing to speak up in the future. One way to set aside time with your employees is to set up recurring weekly one-on-one meetings. This way you have dedicated time to talk directly with your team and gather feedback, both positive and negative.

Embrace Vulnerability

We all are human and face hardships outside of work. It’s important to embrace your employees’ true self and also be vulnerable when you can. By creating a safe space, your teammates will feel more willing to open up in the future.

Show Appreciation

Appreciation goes a long way. Whether it’s a simple “thank you”, a written note showing your gratitude following a large project, or celebrating a career anniversary. When employees’ feel appreciated at their job, they are more likely to meet deadlines and be honest with their managers.

Be Honest

Honesty is key to trust. If you’re honest about how things are going in and outside of work, your employees’ will be more willing to be honest going forward. Even if what you’re sharing might not be the best information, it’s better to communicate the truth than not at all.

Coach Before Discipline

One mistake a lot of leaders make is reacting to mistakes with discipline instead of coaching. Research has shown that authentic leadership can cultivate trust and improve employee engagement and performance. Not only that, but it’s been shown to improve work relationships company wide.

Transparency Over Everything

It all comes down to transparency. The more open and honest you are with your team, the better. Be open and transparent with your feedback and keep your employees’ in the loop. You’ll foster an environment based on trust in no time!

The Results

Trust has impactful results from improved engagement, efficiency, and productivity. According to research, disengagement costs U.S. companies approximately $450 billion to $550 billion annually. With trust impacting engagement alone, it’s a no brainer why trusting your employees is so important.

Interested in continuing your efforts to make your workplace a great place to work? Read our E-Book, “5 Focus Areas for Building a Better Workplace” to see how you can create a better place to work for your employees.

Five Tips for Onboarding Remote Employees

Max Goldenberg June 28, 2022

Remote work has rapidly transitioned over the last few years from a rare form of employment to the global norm for countless industries, and that’s caused big changes in onboarding. Remote employees are often looking for a completely different set of resources than their in-person counterparts; and since successful onboarding is a major factor in employee retention, it’s important to set up stable systems for onboarding remotely on a permanent basis.

The additional flexibility of remote work is great, but it also creates a need for managers to provide structure. Remote employees need strong online resources and clearly defined goals to make the best use of their digital schedules. Start off on the right foot when bringing in remote employees and retain your top digital talent with these tips!

1) Get Incoming Employees Looped In Right Away.

A remote employee’s toolkit, from company messaging apps to website logins, will functionally be the digital equivalent of their office. It’s important to make sure they have access to these tools and time to get comfortable with them right away. Ideally, you should aim to get everything set up with IT during their first-day orientation.

2) Give a Warm Welcome.

A simple welcome package can go a long way! Treating new employees to a virtual lunch with some time to socialize can help cultivate a sense of belonging. Orientation can often be daunting for employees not physically there, so a quality orientation is sure to leave a big impression.

3) Build Strong Online Resources.

Sourcing your relevant resources alone isn’t enough; you also have to make sure they’re easily accessible! An employee handbook and guide to company values are important for all employees. For more creative-oriented positions, you’ll want to consider having a formal brand guide and style guidelines as well. Most important is building best practice guidelines for the specific position that you’re onboarding; that way, new hires have easy access to clearly stated expectations and responsibilities for both the wider company and their specific position right from day one!

4) Provide Clearly Defined Goals and Regular Check-ins.

Flexible schedules can make it more easy to get distracted, so immediately provide remote employees with a sense of structure by setting up clear 30/60/90 day expectations. Regular one-on-one check-ins with HR and management can set remote employees up for success; ensuring they’re always on the right track!

5) Integrate Remote Workers into your Culture.

Many new remote workers can feel isolated from the wider company. Plan remote-focused events at least monthly, and make sure that new employees feel comfortable at them. If they aren’t, work with your remote employees to draft some events that sound fun to them. Bridging the gap between in-person and remote employees ensures a successful hybrid team.

Nearly half of all employees report feeling as though they’d messed something up on orientation day, whether it’s in meeting new co-workers or finding the right resources. The key is to be understanding, empathetic, and patient with your new employees, giving them the resources and direction they need to become remote rockstars!