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Using Clear and Open Communication to Build Better Business


Thought leaders, motivational speakers and executive strategists alike continue to stress the crucial importance of quality communication for business success, regardless of industry. But at first glance, it looks like they’re just advocating for the obvious; after all, who
really needs a guide on how to communicate? If there’s anything that comes natural to us, it’s the ability to communicate what we’re thinking and feeling to other humans, right?

 

Multi-colored transparent heads engaging in close communication

 

Well, yeah. But when we put communications in the context of massive operations spanning dozens or even hundreds of corporate employees, things can get a lot more complicated, very fast.

The most important thing to remember about quality office communication is that more meetings does not equal better communication. In fact, the opposite is true; the more concisely you are able to express your ideas to the rest of the team, the more clear the final message will be. Don’t  just set up dozens of meetings with every employee or invite everyone to technical meets where most won’t have anything to contribute; instead, seek to partition employees into areas where their specific strengths and experience can be leveraged, and only bring them into the loop when their insights will provide some momentum to the larger conversation. To avoid falling into the trap of scheduling meeting after meeting to communicate your intents, remember the three E’s of employee communications; Explain your motivations, manage your Expectations, and lead by Example. 

The Three E’s

Explaining your motivations seems obvious, but it’s easy to forget in the heat of meetings! Even though a plan might be perfectly clear in your mind, employees can’t figure out what you’re thinking unless you tell them. If you have a specific vision in mind for an element, it’s essential that you clearly explain that vision right off the bat; don’t just tell your employees that you need a flier, explain how you envision it being used and what audience you want it to hit. Remember that just because you see things a certain way doesn’t mean that everyone else will have the same assumptions!

Managing expectations is the second key step of fostering quality communication. Although it’d be nice to be able to perfectly communicate exactly what you need on the first pass, every time, it rarely works out like that in reality. If you’re returned something that doesn’t match up with your expectations, it’s important to not get frustrated. Instead, try to identify what exactly it was that the other party misunderstood; often, small differences in envisioned use can create significantly different final results. By pinpointing the miscommunication, you identify the root cause of the issue rather than trying to provide touch-ups to the minute details.

Finally, you should strive to lead by example. Making visual aids or other active resources can help enormously in presenting a unified vision on a project, or offering employees a skeleton framework for ideation will keep them tethered to the core concepts you outline. By actively involving yourself in the process in these ways, you can reduce miscommunication enormously and course-correct through showing – rather than telling at a barrage of circular meetings.

Building Effective Communication Structures

Clear and precise communication is also part of what makes PerkSpot such a breeze to use. As a one-stop discount platform, PerkSpot communicates on your behalf to your employees, making them aware of and engaged with their benefits. To learn more about how PerkSpot’s discount program can help boost morale and benefit employees, request a demo and find out! 

Hopefully with these tips in mind, you can help make your workspace a less confusing and more productive environment. As long as you remember that honest, open communication is key to any successful business, you’re sure to see the results.

Technology and the Office: Not Just for Silicon Valley

technology office work perks perkspot culture

When we think of company culture, words like “employee engagement”, “recognition” and “opportunity for growth” come to mind. But where does Technology rank when it comes to our values as an organization or company, and how is this affecting our employees?

As the CHRO of cloud-based finance and HR software Workday, Ashley Goldsmith, eloquently states, “We’ve found that you can’t create a culture just through values, new processes, or an organizational restructure. Those things are necessary, but we like to think of values as the beating heart of culture, processes and organizational structure as the brain, and technology as the nervous system that makes sure heart and head are working together to move us forward.”

Technology improves communication flow.

Cloud-based systems, video-conferencing software, and the like are paving the way for smoother communication in the workplace. The bonus is that many of these applications have free versions available. These tools enable employees to work smarter, not harder.

Technology fosters feedback.

Similar to improving communication, we use technology at PerkSpot to develop more ways to generate feedback, both internally and externally. We use platforms that allow our employees to respond to customer service issues quickly and efficiently. Meanwhile, internally, we use a system to monitor everything from typos on our site to larger kinks that need attention. In this way, we spend less time dealing with issues and more time finding solutions.

Technology encourages collaboration.

Messaging applications are great for encouraging collaboration amongst employees. While many feel that this constant communication decreases productivity, studies show that even when coworkers drift away from the task at hand, laughter shared helps promote creativity and innovation.

In the same way that the body cannot function properly without the nervous system, our offices cannot survive without technology.

What are some ways you use technology in your workplace? Leave us a note in the comments!