The Importance of Trust in The Workplace
The relationship between employees and their managers is often a complex one. With different working styles, communication preferences, and work environments there can oftentimes be disagreements. In addition to the already existing responsibilities as a leader, how do you create an environment where employees feel inspired and engaged? It all comes down to trust. When there is mutual trust, there is increased empowerment, more open communication, and higher success of employees. So, how do you show your employees you trust them?
What is Trust?
Trust can look a lot of different ways in the workplace. It’s when a manager feels that they can count on their team to meet their responsibilities and be honest in their progress. It’s allowing for flexibility and letting teammates work where they are most comfortable whether it’s remote or in the office. Trust in the workplace means your employees enjoy a culture of honesty, psychological safety, and mutual respect. In addition, it’s being able to predict that someone will act in specific ways and be dependable.
How To Build Trust
Building trust can be easier said than done. For example, statistics show that people trust each other less today than they did 40 years ago. With it being difficult to achieve, how do you find success with your employees? We’ve laid out a few tips.
When your employees feel empowered to have their ideas be heard, they will be more willing to speak up in the future. One way to set aside time with your employees is to set up recurring weekly one-on-one meetings. This way you have dedicated time to talk directly with your team and gather feedback, both positive and negative.
We all are human and face hardships outside of work. It’s important to embrace your employees’ true self and also be vulnerable when you can. By creating a safe space, your teammates will feel more willing to open up in the future.
Appreciation goes a long way. Whether it’s a simple “thank you”, a written note showing your gratitude following a large project, or celebrating a career anniversary. When employees’ feel appreciated at their job, they are more likely to meet deadlines and be honest with their managers.
Honesty is key to trust. If you’re honest about how things are going in and outside of work, your employees’ will be more willing to be honest going forward. Even if what you’re sharing might not be the best information, it’s better to communicate the truth than not at all.
Coach Before Discipline
One mistake a lot of leaders make is reacting to mistakes with discipline instead of coaching. Research has shown that authentic leadership can cultivate trust and improve employee engagement and performance. Not only that, but it’s been shown to improve work relationships company wide.
Transparency Over Everything
It all comes down to transparency. The more open and honest you are with your team, the better. Be open and transparent with your feedback and keep your employees’ in the loop. You’ll foster an environment based on trust in no time!
Trust has impactful results from improved engagement, efficiency, and productivity. According to research, disengagement costs U.S. companies approximately $450 billion to $550 billion annually. With trust impacting engagement alone, it’s a no brainer why trusting your employees is so important.
Interested in continuing your efforts to make your workplace a great place to work? Read our E-Book, “5 Focus Areas for Building a Better Workplace” to see how you can create a better place to work for your employees.