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Making a Difference for Diversity and Inclusion

The news of Charlottesville has shaken most of us to our core. As a result, it can be easy to lose sight of the efforts we’ve made for diversity and inclusion.

diversity and inclusion

The following stories do not take away from the effects of Charlottesville and the battle we must continue to fight. However, we think it’s important to also recognize the good. There are companies in the U.S. who are taking a stand and making a difference. They are creating a safe, fulfilling, and supportive environment for employees of underrepresented communities.

Here are companies making a difference for diversity in 2017. Oh, and best of all, they all happen to be PerkSpot clients.

Humana:

Leading the charge, Humana focuses on the well-being of their associates through the Executive Inclusion & Diversity Council, led by their President and CEO, Bruce Broussard, and various Network Resource Groups that provide business outreach and professional development. In turn, their goal is to make Humana associates passionate about I&D in order to better serve their communities and help them to achieve their best health.

“Humana serves millions of members, and each of them is unique … By reflecting that diversity in our associate population, we can meet our members where they are on their health journeys and better understand their needs. Our associates’ vast variety of backgrounds, perspectives and beliefs makes us a stronger, more nimble and more empathetic company.” – Bruce Broussard, CEO

Abbott:

Voted number 10 on DiversityInc’s Top 50 most diverse companies list, Abbott is leading the charge for diversity. Women and people of color make up almost 50% of their corporate board of directors. In fact, as a whole women make up an impressive 47% of management. With cross-cultural mentors and corporate diversity goals, diversity is a top priority for Abbott.

“Diversity is a strength, period. It takes diversity of gender, ethnicity, and background to drive the diversity of ideas that we need to succeed. We do business in more than 150 countries; to understand and serve a rich and varied world, a broad range of perspectives isn’t an option — it’s essential.” – Miles D. White, Chairman and CEO

AbbVie:

In 2017, AbbVie launched a new Diversity & Inclusion Committee, aimed at offering their employees “the tools, training and experiences they need to reach their potential.” AbbVie also created Employee Resource Groups (ERGs), that bring employees together who share a common interest while focusing on mentoring, networking, and professional development.

“Developing and bringing innovative, life-saving medicines to patients requires diverse thought and approaches. Bringing together experts from diverse backgrounds and thought is crucial to our ability to deliver today and into the future.” – Richard A. Gonzalez, Chairman and CEO

We are inundated with  story after story on the news of tragedy and hate. However, we hope these stories will inspire you and your company to flip the script.

Is Your Office Culture Too Cliquish?

You’ve heard it before: office friendships can make a big difference when it comes to employee happiness and engagement. But what happens when friendships turn into cliques?

office culture too cliquish

On Ask a Manager, an HR blog/advice column, a reader writes about her experience with a former employee who didn’t seem to meet this manager’s understanding of a “culture fit”. The employee eventually left the department due to cultural problems and overall what she described as a very exclusive environment, including Snapchat silos, brewery trips, and inappropriate relationships. The manager blamed the employee’s lack of belonging on not being a good fit for the team, but it seemed that she was prioritizing social connections over professionalism and inclusivity. In fact, Ask a Manager posted an update just last week stating the manager had been fired for bullying (mocking the former employee on SnapChat) and not meeting the company code of conduct. Definitely a case of culture fit gone wrong.

We’ve explored this misunderstanding of “culture fit” before and came to the conclusion that HR should just remove those two words from their vocabulary. Too often and too easily we fall into the trap of hiring people who talk like us, think like us, and even dress like us. But what about diversity and inclusion? And how do we prevent “cliques” from happening… or should we?

Here’s what we’ve learned:

1. Friendships can, will, and should happen naturally. There was one thing this manager actually managed to do well and that was encourage friendships within the office. Embrace the natural connections that happen within the office as long as they are not occurring at the expense of other employees or crossing any lines.

2. Friendships are never mandatory. The biggest mistake this manager made was thinking that friendships were a necessary part of the office life. While friendliness is obligatory, friendship is not, and these are not the same thing. Some personalities prefer to come to work, do their job, and leave. Just like you wouldn’t force a friendship in other walks of life, don’t do it in the workplace.

3. Friendships, unfortunately, will exclude someone. We aren’t in third grade anymore where it’s mandatory to invite the entire class to attend your birthday party. Friendships, by nature, will exclude certain people. The important thing to note here is that you are considerate to those outside your circle by keeping inside jokes to a minimum and outside plans, well… outside. Your friendship can’t take priority over someone else’s feelings inside the workplace. Managers, pay attention to isolated employees. Make sure they’re choosing not to participate versus feeling excluded.

Are there other ways you can keep your culture from becoming “cliquey”?

Horrible Bosses

If you’ve been in the working world for some time, you’ve probably experienced the pains of a horrible boss. Poor listening skills, arrogance and just plain rudeness generally characterize these Michael Scott rivals. But whether this is a current reality for you or you are fortunate enough to have moved past that situation, there are many things we can learn from these horrible bosses.

The Micromanager

horrible bosses perkspot culture

For some bosses, “control freak” doesn’t even begin to explain the horrors of their management style. If you’ve ever experienced micromanagement, you know that it can be frustrating and leave you wondering why they even hired you in the first place. The lack of trust and need for control isn’t doing anyone any favors. But if there is one thing we can learn from the micromanagers of the world, it’s attention to detail. While it may seem obnoxious in the moment, and definitely is not an approach we would condone, you can still find ways to benefit from this not-so-pleasant experience. Micromanagers often help us think through all the details that can take a report, spreadsheet, or article from good to great. You never know, attention to detail may be the key to landing that big client or getting your long sought after promotion.

The Constant Critic

horrible bosses perkspot culture

Remember that famous line from Bambi? “If you can’t say something nice, don’t say anything at all!” Maybe you have experienced a manager who could have benefited from this piece of advice. Unfortunately, sometimes the easiest thing we can learn from bad bosses is what NOT to do. Regardless of whether you’re in management or not, we could all be better at encouraging others. Before you think about criticizing a coworker’s work, find something positive to say as well. While there are still benefits to constructive criticism, if the negatives tend to outweigh the positives, it might be time to reevaluate your approach.

The Bad Listener

horrible bosses perkspot culture

There’s quite possibly nothing more disheartening, not to mention annoying, than a boss who simply doesn’t listen. But great bosses know the importance of listening, before speaking. Learning to listen is a skill that’s often overlooked. But, it can make a major difference in your professional and personal life. Michael Taft for the Huffington Post says “Learning to listen means learning to actually pay attention to — to concentrate on — what other people are saying. Listening to their words as if listening to a favorite song, with your mind focused on what they are saying and what it means.”

In a world full of social media distractions and iPhone obsessions, it is refreshing to be around someone who looks you in the eye and repeats back what you say. Take what you experience from having a boss that doesn’t listen and be more sympathetic and understanding, not just hearing but actually listening to what others are trying to tell you.

Have you ever had a horrible boss? What was your experience like? What did you learn? Tell us in the comments!

Getting Personal with Personality

should hr use personality tests

According to SHRM, about 60 percent of workers are now asked to take workplace assessments. These personality tests help boost understanding and improve collaboration among teams. We do the same here at PerkSpot, but a recent colleague brought to my attention that specific personalities don’t always dictate how you work. Using her as an example, Alissa is an introvert through and through. However, when it comes to her work, she enjoys building relationships with new people and engaging with clients over the phone and in person. Being an account manager is not a typical role for most introverts, but Alissa shared how this experience has been challenging and rewarding, while also being a natural fit for her. Perhaps you’ve experienced something similar within your own organization. Maybe an extrovert is great at crunching numbers and heads-down work, while your introverts thrive in sales roles.

Does this mean we are overestimating the power of personality? Should we allow personality tests to dictate how we collaborate on projects? Are they still valuable to the hiring process?

Mixed Reviews

Some of the most common tests include Myers-Briggs Type Indicator, StrengthsFinder and DiSC. HR professionals hold mixed views about the accuracy of personality assessments and how seriously we take the findings. Some of the positive results include gaining a deeper understanding of a candidate’s (or colleague’s) strengths and weaknesses, their communication styles, and how these play into their overall role within their team. While personality tests are great at viewing commonalities among personalities, but remember that these tests should be taken in broad scope, just as you would a horoscope. The flip side is that they often don’t take into consideration motives, values or even working styles. The way a person interacts inside the office could be very different from how they function socially. It will take more than a piece of paper to prove that.

Get Personal with Personality

If you’re on the fence about whether a personality test might be right for your team or as a new addition to your hiring process, consider what other pieces of the puzzle might be missing. Personality tests are great, but they cannot stand alone as a tool for assessing candidates. When hiring, look for candidates who not only fulfill your requirements, but also add value. When assessing a team member, use personality tests alongside other team building exercises to understand how each person functions on an individual level. The key is to get personal with personality and treat each person as an individual, not an answer to a quiz.

Do you currently use personality tests in your hiring process or among your team? Share your experience in the comments.

Exploring the Five Hour Work Day

In a previous post, we explored the notion of the Four Day Work Week. But recently, we’ve been reading up on a similar phenomenon known as the Five Hour Work Day.

It all started with this Fast Company article about Stephan Aarstol, CEO of Tower, a beach lifestyle company. Aarstol made a shift not only in the amount of hours employees worked per day, but also in how they were compensated. The results? Over 40% higher revenue annually.

So how did he do it? And is this something every company can implement effectively?

five hour work day

Execute carefully

Aarstol knew that this shift wasn’t something he could enforce overnight. He started by introducing the idea of “summer hours”. By making the change temporary, he put himself in the position to be able to switch things back around if the hours didn’t work out or hurt productivity. Lucky for him (and his employees), productivity soared and the 8-1 work day is now permanent.

Explain the whys

For Aarstol, the key to the success of the Five Hour Work Day was having a clear mission behind the change. He not only switched the hours, but also the compensation structure by offering employees a 5% profit share. By doing so, he enforced the importance of productivity, not just presence. He asked more of his employees in a shorter amount of time knowing that the rewards would be greater. He also knew this lifestyle might not serve everyone, and was therefore prepared to lose employees that might not fit into this new way of work. By keeping his mission at the forefront of the change, he was able to not only increase profits, but also increase compensation for his employees. Talk about a win-win.

Explore the change

While you may not work for a beach lifestyle brand, the Five Hour Work Day doesn’t have to be a far-off reality for all of us.

But how can we make the switch?

  • Start at the top: Most managers think that employees who show the most “face-time” are also the most dependable. Make sure your management is rewarding and recognizing employees based on their output, not their time-clock.
  • Provide concrete goals: Again, make it very clear why you’re making the switch and how you’re measuring productivity. Put measurable goals in place so employees know exactly what’s expected of them.
  • Be flexible: Aarstol knew that this change would be difficult during certain busy seasons. He gave employees the freedom to leave after 1pm, understanding that special projects may require more time and attention. However, making this adjustment meant that 12 hour days became the exception, not the norm.

Could the Five Hour Work Day work for you? What hesitations would you have for implementing this change?

The Gig Economy and HR

gig economy and hr

The gig economy is defined by Google as “a labor market characterized by the prevalence of short-term contracts or freelance work as opposed to permanent jobs.” From Lyft to Amazon, an increase in the number of freelance and contract workers adds new challenges for talent management and it’s vital that HR remains agile in response.  In fact, Adobe’s 2016 “Future of Work” report stated that one in three office workers has more than one job.

With the growing gig economy, here are a few ways Human Resources can respond to the challenges of a growing industry:

Increased Emphasis on Technology

As more workers work remotely, technology has become increasingly valuable to HR experts. From sourcing workers for a job to providing feedback to virtual reality tools for team collaboration, there are countless ways human resources professionals are relying on technology to respond to the needs of their freelance and remote workers. HR’s agility and independence from traditional tools will make all the difference in engaging this new workforce.

Increased Engagement Challenges

Distance makes the heart grow fonder, right? In the case of remote workers, this might not always be true. Engaging employees in their cars, homes, or other locations has proven to be much more challenging than HR anticipated. Agility expert, Nick Horney, says “that HR leaders should think about their workforce more broadly, using a “talent portfolio” that includes traditional and nontraditional employees.” Be cautious of “out of sight, out of mind” syndrome, and continue to focus on the whole of your talent, not just the employees you see on a daily basis.

Increased Evaluation Needs

Along with engagement is also the need for continuous feedback. Gone are the days where an annual performance review was enough. Revamp your performance reviews to fit with your workforce. Again, consider different technologies that can make this process easier. By providing continuous reports on performance and also asking great questions, HR can help these workers feel more engaged, valued and informed whether they’ve been part of the company for a month, a year or a decade.

What are some challenges you’ve faced with a mixed workforce? How are you responding to the gig economy?

Inside #EqualPayDay

equal pay day

Today is Equal Pay Day, which symbolizes how far into the year women would need to work in order to make the same amount as men the previous year. In 2017, that date is April 4th, meaning women would have to work 15 months to make the same as men did in 2016, just 12 months.

 

Women have been fighting for equal rights for a long time, but these statistics show that the fight is not over. Unfortunately, the wage gap still exists for many women in the workplace.

The Facts:

  • Women on average lose out on over $400,000 over the course of a 40 year career. 1
  • One in eight women are poor. If they were paid the same as men, poverty would drop from 8.2 to 4.0 percent.2
  • Men are 85% more likely than women to be VPs or C-Suite Executives by mid-career. 3
  • There are four states (Alaska, Delaware, Michigan and Washington) in which the most relatively common job for men has a median income of over $100,000. There are no states in which the most relatively common job for women exceeds $77,000.4

 

While the problem often seems overwhelming, there are companies who are taking a stand.

The Problem-Solvers:

  • PricewaterhouseCoopers, a tax and financial services firm, went public with their gender pay gap. After all, admission is the first step to recovery.5
  • In 2015, Salesforce performed a comprehensive analysis of 17,000 employees that led to salary adjustments for 6 percent of their workforce. The result? A 33 percent increase in the number of women who were promoted that year.6
  • More women, like Jennifer Lawrence and Emma Watson, are taking a stand and demanding raises.7

 

It won’t be an easy battle. For women, it starts with doing your research and fighting for what you deserve. But men aren’t exempt. There are plenty of ways to get involved and be a catalyst for changing the way we view compensation in the workplace.  One step at a time, we are excited to see people taking a stand and making leaps towards closing the gender wage gap.

 

Leadership Life Skills: Positivity, Grace and Humility

positivity grace and humility
Positivity, grace, humility. It’s amazing how three simple words can carry such huge implications. Sometimes work can be… not so fun. Even working in the most amazing of environments, your workload can still be stressful, overwhelming and difficult.

In those moments, we face the reality that humanity is at the very center of human resources. So when work seems overwhelming or you encounter a tough situation, consider these three traits that will make you better: as a leader and an individual.

Grace

Grace flows both inward and outward. It’s important not only to show grace to others when they screw up, but to also give it to yourself when you need it. Accept recognition when it comes your way and forgive yourself when you make mistakes. Most importantly, give yourself credit where credit is due.

Positivity

As obvious as it might be, positivity is often one of the hardest traits to foster. Positivity manifests itself in the smallest moments, but with huge consequences. We would all rather be around people who encourage and uplift us. However, it’s often easier to feed into workplace gossip and criticism. Whenever you find an opportunity to criticize, consider the impact on your own attitude and on those around you.

Humility

C.S. Lewis once said, “Humility is not thinking less of yourself, but thinking of yourself less”. While leaders should still assert themselves and fight to be heard, they also have a responsibility to the people they lead. Remember who your decisions are affecting. Oftentimes a seemingly small decision makes a huge impact, and by thinking of others more often, you develop stronger relationships and deeper respect from those around you. Humility isn’t an easy trait, but it’s a powerful one.

Give yourself grace, cultivate a positive spirit, embrace humility. Influence the people around you with positivity, grace, and humility.

March Madness Doesn’t Have to Kill Productivity

The madness is starting. Today marks the official beginning of the NCAA Men’s Basketball Tournament and according to global outplacement firm, Challenger, Gray & Christmas, this year could cost employers over $2.1 billion in productivity. They also estimated that approximately 23.7 million workers are filling out brackets… most likely on company time.

So does the old saying hold true, “if you can’t beat ‘em, join ‘em”? Or should we put a stop to the madness?

march madness doesn't have to kill productivity

A survey by Office Team reported that 57% of managers feel that while they don’t encourage watching games or participating in office pools, they are ok with these activities in moderation. 32% said they should not be allowed at work and a mere 11% actually encourage this behavior.

Let’s be honest, though. Would you rather work with these 11% of employers who embrace the insanity of March or with the 32% that shun this type of behavior? Odds are you’re in favor of the former.

But, March Madness doesn’t have to kill productivity. Here are a few ways to have your cake and eat it, too:

Embrace the Competition

A great way to celebrate March Madness at work is to embrace the competition. This can be awesome for team bonding and office morale. Keep pool minimums low or consider offering a “free pool” option where you give away company swag or other small prizes to the winner.

Keep it Playful (and Respectful)

While some friendly competition can be great for office morale, it can also get into slippery territory when office fanatics find themselves facing a losing streak. Make sure to manage expectations around the office and keep conversations light-hearted. Smack talk is fun but can turn into bullying quickly. Steer clear of anything that could be offensive or disrespectful.

Manage Expectations

While streaming the games during lunch may be totally acceptable, there still needs to be an expectation of office performance during these crazy few weeks. Make sure expectations are clearly communicated during this time. Consider offering extra incentives for high-performers by letting them leave early to catch a game or providing some team gear. By celebrating wins both on and off the court, you can enjoy the season while still reinforcing productivity standards.

You can make the most of the Big Dance while still staying productive by preparing strategically and being transparent about the impacts of the tournament. Celebrating and staying productive is easy… picking your winning bracket is not.

Happy International Women’s Day!

Today is a day to celebrate the women in our lives and in our businesses. On International Women’s Day, we acknowledge both their accomplishments and challenges.

We are thrilled to celebrate the women at PerkSpot and to see so many of our clients supporting Women’s Day through their own efforts.

In honor of these efforts, we’ve selected a few of our favorites:

H&M

h&m international women's day
H&M is raising money at their registers for Girl Up, a United Nations Foundation which supports education, health and safety for girls in developing countries.

Southwest Airlines

southwest airlines international women's day
Southwest has been supporting women all month long by supporting various non-profit organizations geared toward women. Ellen Torbert, VP of Diversity & Inclusion for SWA, states “Many of the nonprofit organizations we work with provide women the resources and opportunities necessary to achieve their career goals. Through education and leadership, Southwest… is building a pipeline of talented women with bright futures in career fields of their choice.”

Snapchat

snapchat international women's day
Now you can bring purpose to your favorite filters. In honor of International Women’s Day, Snapchat is celebrating with filters of Frida Kahlo, Marie Curie, and Rosa Parks. Time to get your game face on.

Spotify

spotify international women's day
Support women all month long by listening to the Women’s History Month playlist on Spotify. They also have banners where listeners can donate to Girls Rock Camp Foundation at the click of a button. The proceeds support girls developing their musical and creative abilities.

There are so many ways to get involved. So today, wear your red and say thanks to a woman who has made a difference in your life!